Developing Technical Associate (Remote Internship) At RSI Security USA 2022

The brilliant students who desire to have an amazing experience in their fields are encouraged to apply for the Developing Technical Associate Remote Internship.
Developing Technical Associate Remote Internship is offered by RSI Security. It is one of the best opportunities for students to get practical exposure. The internship aims to educate young future professionals.
Students who are seeking more practical knowledge about their field must apply for this internship.
RSI Security welcomes interns with great learning opportunities to prepare them with quality skills and practical education. At the end of this internship, students would have a strong grip and highly professional skills.
Read below to learn about the eligibility criteria and application link!



• Pursuing Bachelor’s degree in Information Technology or other computer-related field or equivalent experience.

• A minimum of 1 year of technical support experience, preferred but not required.

• Experience working for a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) preferred, but not required.

• Strong customer service skills.

• Excellent written and oral communication skills.

• Experience with Windows Server, VMWare, and Active Directory preferred, but not required.

• Experience with a variety of ticketing systems and remote monitoring tools such as Zendesk, ConnectWise, LabTech, Bomgar, etc.

• Experience with security solutions such as Rapid7, Nessus, or other open-source security tools preferred, but not required.

• Valid driver’s license.


Physical Requirements:

• Ability to sit at a desk for long periods.

• Ability to communicate with customers and staff through verbal and written communications.

• Ability to type, handwrite, use computers, and answer phones daily.

• Ability to occasionally lift and/or move up to 50 lbs.


Primary Accountabilities of the position:

• Dispatch & Ticket Management

• Monitor service desk board in ConnectWise

• Technical Operations

• Technical Support

• Operate and maintain IT technical tools and services

• On-Site Visitation

• Scheduled and Reactive Appointments

• Customer Communication & Service

• New Equipment Setup and Deployment


Duties & Responsibilities for each Accountability:

• Dispatch & Ticket Management

• Monitor service desk board in ConnectWise

• Maintain a constant watch on the board and respond to the clients to meet SLA

• Coordinate with team to ensure that client needs are met in a timely and responsive manner

• Create client documentation per specific processes that are unique to the client for future technicians

• Record time and create internal notes to outline how issues were resolved

• Technical Operations

• Technical Support

• Create tickets and markdown technical information on the client’s behalf

• Coordinate with the client to remote in or otherwise resolve their issues

• Learn and adapt to meet the various issues that appear

• Configure, upgrade, and relocate PC hardware, software, and print devices

• Perform software and hardware configuration across the Windows platform

• Design, develop, and test workflow processes for end-user developed applications, providing proof-of-concept support

• General end-user profile maintenance

• Operate and maintain IT technical tools and services

• Reach out to CW support at any point of failure and ensure that our Labtech tools will be able to serve us in assisting the client

• Create and upload agents for easy download

• Administer the backup solution on behalf of clients

• Research new tools and uses for our current applications

• Write scripts for improved automation



Apply Now

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