2026 Introduction To Customer Service & Customer Support

Coursera MOOC / Non-credit USD 49

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2026 Introduction To Customer Service & Customer Support

About this course

Learn how to provide world-class customer service. Understand the difference between customer service, customer support, and customer experience. Throughout the journey of this course, you'll learn how to effectively communicate with clients. You'll also understand how handle different kinds of clients and customer support scenarios.

What you'll learn

Differentiate between customer service, customer support, and customer experience
Develop effective communication skills for client interactions
Handle diverse customer scenarios and support challenges