This course covers the largest section of the Core 1 exam and prepares you for both real-world IT challenges and exam success. You’ll follow a clear six-step troubleshooting process and apply it to desktops, laptops, mobile devices, printers, and networks. Through practical demonstrations, you’ll use common industry tools like multimeters, PSU testers, and loopback plugs. The course addresses frequent issues such as boot failures, storage errors, blue screens, video problems, and network connectivity. You’ll also practice tasks like disassembling mobile devices, recovering data, and fixing printer problems. The course wraps up with exam tips and sample questions to help you prepare.
What you'll learn
Understand and apply a six-step troubleshooting process for IT issues
Resolve common problems with desktops, laptops, and mobile devices
Use industry-standard tools like multimeters and PSU testers
Practice disassembling mobile devices and recovering data
Course objectives
Prepare for the Core 1 exam in a practical and engaged way
Provide strategies for common IT troubleshooting scenarios
Review sample exam questions and gain insights into exam strategies