AI-powered Customer Intelligence with Microsoft Copilot

Coursera MOOC / Non-credit USD 49

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AI-powered Customer Intelligence with Microsoft Copilot

About this course

Transform your marketing capabilities using Microsoft Copilot's generative AI to understand customers, analyze data, and optimize business processes. Learn to leverage AI-powered insights for customer segmentation, targeting, and personalized engagement across marketing, sales, and customer service functions.

What you'll learn

understand how to use Microsoft Copilot's generative AI in marketing
analyze customer data for improved segmentation and targeting
apply AI insights to enhance customer engagement across various functions

Course objectives

transform marketing capabilities using AI technology
optimize business processes through data analysis
leverage insights for personalized customer interactions

Skills you'll gain

customer segmentation generative ai customer engagement data analysis microsoft copilot customer service marketing strategies sales analytics personalized marketing business optimization

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