Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)
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About this course
This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to deploy in Amazon Connect, considerations to get started, and a contact center agent’s daily activities.
What you'll learn
- Navigate and use the Amazon Connect Contact Control Panel (CCP)
- Understand the out-of-the-box capabilities and features of Amazon Connect
- Identify the various roles within an Amazon Connect contact center
- Recognize key considerations for deploying Amazon Connect
- Perform typical contact center agent daily activities
Course objectives
- Explore the core features available in Amazon Connect
- Learn the functions of the Contact Control Panel for agent use
- Understand deployment considerations for Amazon Connect
- Familiarize yourself with contact center roles and workflows
Skills you'll gain
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