Analyze Supplier Performance: Boost Success

Coursera MOOC / Non-credit USD 49
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Analyze Supplier Performance: Boost Success

About this course

Transform your approach to contract management with Analyze Supplier Performance: Boost Success. This beginner-level course is crafted for procurement professionals and contract managers who need to ensure agreements deliver maximum value. Go beyond the signature and learn to proactively monitor supplier performance by analyzing spend and service-level data against contract terms, key performance indicators (KPIs), and service-level agreements (SLAs). This course provides a structured methodology for turning contract data into actionable insights. You will learn to conduct variance analysis to spot discrepancies, evaluate performance against SLAs, and, crucially, quantify the financial and operational impact of any non-conformance. Through hands-on tutorials and a real-world job task scenario—where you will investigate $18k in expediting fees from late deliveries—you will gain the practical skills needed to hold effective supplier reviews. You will leave this course equipped to not only identify performance issues but to build a systematic process for continuous improvement and risk management, ensuring your contracts work as hard as you do.

What you'll learn

  • analyze supplier performance data
  • conduct variance analysis
  • evaluate contracts against KPIs and SLAs
  • identify performance issues
  • build a process for continuous improvement

Skills you'll gain

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