This course focuses on developing assertive communication skills, aimed at helping you express your thoughts with confidence while minimizing conflict. You'll learn how to distinguish between passive, aggressive, and assertive behaviors, and apply practical techniques to navigate workplace interactions effectively. By the end, you'll have an assertiveness toolkit that empowers you to stand up for yourself and handle difficult conversations with ease.
What you'll learn
understand the differences between passive, aggressive, and assertive behaviors
assess your own assertiveness level
build foundational habits of assertiveness
identify and overcome barriers to assertiveness
communicate assertively in various situations
utilize tools for confidence, resilience, communication, conflict resolution, and negotiation
Course objectives
to help students develop assertiveness skills applicable in daily life and work
to enhance communication techniques for handling conflicts and negotiations