Atención inclusiva al público con discapacidad

Coursera MOOC / Non-credit USD 49

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Atención inclusiva al público con discapacidad

About this course

Este MOOC está dirigido principalmente a personal administrativo, secretarias/os, vendedores/as, asistentes, recepcionistas, conserjes y público en general interesado en la atención de personas con discapacidad. En este curso podrás conocer técnicas para la atención de personas en situación de discapacidad. Se realizará un repaso en torno conceptos relacionados a discapacidad, las barreras sociales, las normativas y recomendaciones de atención inclusiva.

What you'll learn

understand the key concepts related to disability
identify societal barriers faced by individuals with disabilities
apply techniques for inclusive service
implement recommendations for better assistance

Skills you'll gain

communication skills customer service inclusivity disability awareness accessible service social barriers assistive techniques normative guidelines service training

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