B2B Sales Foundations For Complex Deals

Coursera MOOC / Non-credit USD 49
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B2B Sales Foundations For Complex Deals

About this course

This course is designed for professionals who want to build strong foundations for selling complex products and services in modern B2B environments. It is particularly suited to sales professionals, account managers and client-facing roles who are early in their B2B sales journey or transitioning into more complex, multi-stakeholder sales contexts. In this course, you will build the core skills required to communicate value with clarity, engage buyers with confidence and navigate early-stage sales conversations that set enterprise opportunities up for success. You’ll develop strong foundations in consultative selling, trust-building and negotiation psychology, helping you understand how buyers think and make decisions across long sales cycles and multiple stakeholders. You’ll practise structured discovery and questioning techniques to uncover real customer needs, qualify opportunities effectively and avoid costly misalignment early in the sales process. The course also strengthens your ability to influence and collaborate with cross-functional stakeholders, ensuring sales conversations are supported by the right internal expertise and momentum. Throughout the course, practical frameworks and real-world examples help you translate theory into confident action. By the end of this course, you’ll be equipped to approach B2B sales conversations with greater clarity, credibility and control, creating early momentum and preparing you for more advanced enterprise-selling challenges.

What you'll learn

  • communicate value with clarity
  • engage buyers confidently
  • navigate complex sales conversations
  • build trust and negotiate effectively
  • understand buyer psychology during long sales cycles
  • practice structured discovery and questioning techniques
  • qualify sales opportunities effectively

Course objectives

  • develop foundational skills in consultative selling
  • strengthen ability to influence cross-functional stakeholders
  • enhance negotiation strategies in complex sales contexts

Skills you'll gain

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