Cisco 100-140 CCST IT Support Exam Tests 2026

Welcome to Exam Cisco 100-140 CCST IT Support Exam Tests 2026The Cisco Certified Support Technician IT Support (100-140) exam tests an entry-level candidate's foundational knowledge and skills related to IT support tasks, including queue and time management, documentation, troubleshooting, assisting end users, managing computer components, and identifying security threats.1. IT Support Job Tasks and Responsibilities1.1. Define key help desk concepts.Queue management, time management, ticketing systems, service level agreement (SLA), key performance indicators (KPIs)1.2. Prepare documentation to summarize a customer interaction.Creating a clear, concise, factual, and comprehensive description of the problem, the troubleshooting steps, and the results obtainedDocumenting in such a way that the documentation is useful for future interactions1.3. Describe the problem solving process.Define the problemGather detailed informationIdentify a probable cause of the failureDevise a plan to resolve the problemMake necessary changes to implement the planObserve the results the changesIf the problem is not resolved, repeat the processDocument the changes made to resolve the problem2. Hardware Issues2.1. Demonstrate how to follow basic safety procedures.Electrical shock, ESD, fire, and personal safety2.2. Assist end users in using tools to locate information about their device.Information: host name, hardware (processor, memory, disk space), operating system version, IPv4 address, IPv6 address, MAC addressWindows tools: Task Manager, System Information, Event Viewer, ipconfigMacOS tools: Activity Monitor, About This