Conflict Management For Everyone
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About this course
By the end of the specialization, you will be able to: Assess conflict types and identify the needs and responses of all conflicting parties. Identify when conflicts arise and manage them in multiple settings. Respond to conflict appropriately and brainstorm for solutions you can follow through on. Prepare for negotiations by finding alternatives and making offers to reach the best solution for all involved.
What you'll learn
- assessing conflict types
- identifying needs and responses of conflicting parties
- managing conflicts in multiple settings
- responding appropriately to conflict
- brainstorming and implementing solutions
- preparing for negotiations
Course objectives
- prepare students to assess and address conflicts
- enable effective negotiation strategies
- cultivate skills for collaborative problem-solving
Skills you'll gain
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