Customer Experience: How To Delight Customers

Coursera MOOC / Non-credit USD 49

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Customer Experience: How To Delight Customers

About this course

Learn to create an amazing customer experience for your customers through which you delight your clients, and retain them longer. You will also learn how to identify potential friction points in your business where customers might be potentially unhappy, and turn those moments into ones where you delight clients.

What you'll learn

identify customer pain points
implement strategies to enhance customer satisfaction
create a positive customer experience

Course objectives

improve customer retention
enhance overall client satisfaction
develop strategies for delighting customers

Skills you'll gain

customer experience customer retention customer journey business insights customer feedback client satisfaction service improvement loyalty strategies delight strategies friction points

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