Customer Service Master Class
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About this course
Customer service is the new battle ground for business. Customers can go almost anywhere for a product or service these days but when they receive service beyond their furthest expectations they rave about it, tell all their friends, come back again and again. In this course we teach you how to do just that with examples and advice from real-world entrepreneurs and business builders from all over America.
What you'll learn
- understand the importance of customer service in business success
- develop strategies to enhance customer satisfaction
- learn from real-world examples of effective customer service
Course objectives
- to equip learners with practical customer service skills
- to illustrate the impact of excellent service on customer retention
- to provide insights from successful entrepreneurs
Skills you'll gain
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