Customer Success: Conociendo al Cliente

edX MOOC / Non-credit USD 19

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Customer Success: Conociendo al Cliente

About this course

Aprende cómo incorporar la estrategia de Customer Success (éxito del cliente) para descubrir de forma anticipada las necesidades de tus clientes y obtener un alto nivel de satisfacción mediante el sentido de pertenencia y lealtad de los clientes hacia la marca, y de rentabilidad sostenible para la empresa.

Skills you'll gain

entrepreneurship business strategy customer experience customer loyalty customer success relationship management client satisfaction brand loyalty client needs sustainable profitability

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