Documentation Used for Business Analysis (IIBA - ECBA)

The Documentation and Criteria Used for Business Analysis is the 11th course of the Business Analysis Certification Program which includes a total of 14 courses. In this course, we're going to look at types of documents you will use as a business analyst. Some of them are glossaries and business rules you'll need, others are documents you'll create that contain business cases, use cases, and user stories. The final type of documents we'll look at contain metrics and criteria you'll use for evaluating performance and establishing requirements.By the end of this course, you’ll know exactly which artifact to use in which situation—whether you’re clarifying terminology with a glossary, validating logic with business rules, or capturing customer goals with user stories and use cases. We’ll connect each document type to real-world scenarios so you can see how they streamline stakeholder conversations, reduce rework, and keep projects on track. You’ll also get practical tips for versioning, traceability, and ensuring each document ties directly to business objectives and measurable outcomes.You’ll practice these skills through hands-on exercises, mini case studies, and peer-style review prompts that mirror the kinds of feedback loops used on real projects. Downloadable templates, checklists, and examples are included to help you start fast and stay consistent. Whether you’re preparing for IIBA® certifications or sharpening your day-to-day toolkit, you’ll walk away with a repeatable documentation approach that scales from small enhancements to enterprise initiatives.Glossaries and Rules1. Glossary and Data Dictionary2. Concept Modeling3. Business Rules Analysis4. Exercise: Understanding Glossaries and RulesBusiness and Use Cases1. Business Cases2. Business Capability Analysis3. Use Cases and Scenarios4. Sequence Diagrams5. User Stories6. Exercise: Understanding Business and Use Cases<