About the Energy and Utilities Cloud Accredited Professional CredentialThe Energy and Utilities Cloud Accredited Professional credential is intended for individuals who design, plan, and deliver value using Salesforce Energy and Utilities Cloud. Earning this credential demonstrates the ability to create and implement solutions that align with business requirements, deliver measurable value, and support long-term customer success.Candidates are expected to understand utility market models, recognize how customers operate within these models, and know how these considerations impact the configuration of Energy and Utilities Cloud. They should also be familiar with the platform’s applications and understand how Salesforce products combine to deliver complete solutions.Audience DescriptionThis credential is best suited for professionals with two to four years of experience working with Salesforce in the energy and utilities sector. Candidates often work at the intersection of business and technology, guiding requirements discussions, bridging business needs with technical implementations, and delivering solutions that provide lasting value.Successful candidates generally demonstrate the ability to:Align business goals with technical solutions to deliver value.Gather requirements and translate them into Salesforce configurations.Deliver and configure Energy and Utilities Cloud solutions with minimal coding and focus on maintainability.Choose between declarative tools and programmatic approaches when implementing solutions.Recognize the role of third-party systems within customer processes and data requirements.Share best practices with customers and project teams.Build solutions that meet success criteria and improve the user experience.Support testing, integration, and architectural decisions.
What you'll learn
Understand utility market models and customer operations within these models
Translate business requirements into Salesforce configurations
Deliver and configure Energy and Utilities Cloud solutions with a focus on maintainability
Course objectives
Align business goals with technical solutions
Choose between declarative tools and programmatic approaches to implement solutions
Support testing, integration, and architectural decisions