About the Energy and Utilities Cloud Accredited Professional CredentialThe Energy and Utilities Cloud Accredited Professional credential is for individuals who design, plan, and deliver business value using Salesforce Energy and Utilities Cloud. It demonstrates the ability to create and implement solutions that align with customer requirements, generate strategic value, and support long-term success.Candidates are expected to understand different utility market models, recognize how customers operate within these models, and know how these factors influence the configuration of Salesforce Energy and Utilities Cloud. They should also be familiar with the range of applications within the platform and understand how Salesforce products work together to deliver complete solutions.Audience DescriptionThis credential is intended for professionals with two to four years of experience working with Salesforce solutions in the energy and utilities sector. Candidates are typically involved in bridging business requirements with technical implementations, supporting requirements gathering, and delivering solutions that provide measurable value to customers.Successful professionals often demonstrate the ability to:Align business needs with technical implementations to deliver value.Gather requirements and translate them into Salesforce configurations.Configure and deliver Salesforce Energy and Utilities Cloud solutions with minimal coding while ensuring maintainability.Decide when to use declarative tools versus programmatic approaches.Identify the role of third-party systems in customer processes and data needs.Share best practices with customers and project teams.Build solutions that meet customer success criteria and improve the user experience.Support integration, testing, and architectural considerations.
What you'll learn
understand utility market models
create and implement Salesforce Energy and Utilities Cloud solutions
gather and translate business requirements into technical implementations
utilize both declarative tools and programmatic approaches effectively
recognize the role of third-party systems in customer processes
Course objectives
align business requirements with Salesforce configurations