Fundamentals of Customer Centricity

edX MOOC / Non-credit USD 79

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Fundamentals of Customer Centricity

About this course

De-code the practice of a customer-centric approach to achieve service excellence, sustainable customer delight and positive advocacy.

What you'll learn

understanding customer-centric approaches
strategies for enhancing service excellence
techniques for achieving sustainable customer delight
methods for encouraging positive brand advocacy

Course objectives

to instill a customer-centric mindset
to equip students with tools for better customer service
to develop strategies for building customer loyalty

Skills you'll gain

business strategy customer experience customer loyalty customer insights marketing techniques customer satisfaction service excellence brand advocacy

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