Google Cloud Customer Care Fundamentals

Coursera MOOC / Non-credit USD 49

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About this course

This course will teach you how to get the most out of Google Cloud Support. You will learn about the different support services provided by Google Cloud Customer care, how to create and manage support cases, how to view known issues affecting Google Cloud services, and how to communicate effectively with Support Engineers. You will also learn about the different case priorities and Service Level Objectives (SLOs), increase your understanding around case status, and how to escalate a support case if necessary.

What you'll learn

how to create and manage support cases
how to communicate effectively with Support Engineers
understanding case priorities and Service Level Objectives (SLOs)
how to escalate a support case
how to view known issues affecting Google Cloud services

Skills you'll gain

google cloud communication skills cloud services customer support technical support case management issue resolution service level objectives escalation procedures support cases

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