Introduction to Experience Management

edX MOOC / Non-credit USD 189

Enroll now →

Introduction to Experience Management

About this course

Experience Management (XM) allows organizations to understand human beings and design experiences that meet their needs. This course covers the fundamental XM skills and knowledge that every professional can use in their work to create consistently excellent, human-centric experiences.

What you'll learn

understand the principles of Experience Management
identify and assess human needs in organizational contexts
design experiences that enhance user satisfaction

Skills you'll gain

stakeholder management design thinking user experience organizational behavior employee engagement data-driven insights customer satisfaction human-centric design experience management

Related courses

Creativity Toolkit II: Creative Collaboration

What is Corruption: Anti-Corruption and Compliance

Applied Sustainability for Technical Managers

Foundations of Diversity and Inclusion at Work TeachOut

Agile Leadership

Become a Peer Sponsor: Intro to Military Transition Support

Organisational behaviour: Know your people

Doctor of Education in Leadership and Learning in Organizations

Course details are provided by the platform and may change — always confirm on the provider's site. Links may be affiliate links.