Introduction to IT Service Management using ServiceNow

edX MOOC / Non-credit USD 25

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Introduction to IT Service Management using ServiceNow

About this course

Learners will walk away with introductory knowledge of the ServiceNow platform, what IT Service Management is, and how to apply terms and processes to their everyday jobs. Upon completion of the course, learners will be able to enroll in career paths supporting their current jobs and obtain industry micro and mainline certifications.

What you'll learn

understand the basics of IT Service Management
navigate the ServiceNow platform
apply ITSM terms and processes at work

Course objectives

provide an introduction to IT Service Management
enable learners to use ServiceNow in their jobs
prepare learners for career advancement and certification opportunities

Skills you'll gain

it service management it certifications career paths servicenow industry certifications process application job skills introductory knowledge service management processes

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