IT Ticket Management with Typeform

Coursera MOOC / Non-credit USD 9.99
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IT Ticket Management with Typeform

About this course

By the end of this project you will be able to use Typeform to create a dynamic form to manage employee IT ticket submissions. You will explore the different question templates and use free features to create a beautiful form that will streamline the helpdesk process. You will be able to use Typeform to create, personalize, and share your survey, as well as analyze results. Once you have completed the project you will have the skill base to create forms and surveys on your own for your business. You can view Typeform’s full security policy here: https://help.typeform.com/hc/en-us/articles/360029259552-Security-at-Typeform

What you'll learn

  • create dynamic forms using Typeform
  • explore various question templates
  • analyze survey results
  • personalize and share forms for user engagement

Course objectives

  • streamline the helpdesk process for IT ticket submissions
  • develop personalized forms for business use

Skills you'll gain

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