ITIL 4 Foundation

ITIL® is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this Specialization, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization. This Specialization is also designed for students who are seeking the ITIL 4 Foundation certification and who want to prepare for the ITIL 4 Foundation exam.