The success of every organization depends on attracting and retaining customers. Although the marketing concepts for doing so are well established, digital technology has empowered customers, while producing massive amounts of data, revolutionizing the processes through which organizations attract and retain customers. In this course, students will learn how to identify new opportunities to create value for empowered consumers, develop strategies that yield an advantage over rivals, and develop the data science skills to lead more effectively, allocate resources, and to confront this very challenging environment with confidence.
What you'll learn
identify new opportunities in digital marketing
develop competitive strategies
apply data analysis techniques for effective leadership
Course objectives
understand the impact of digital technology on consumer behavior
learn to attract and retain customers
enhance resource allocation skills using data science