Professional Skills: Decision-Making and Problem-Solving

Coursera MOOC / Non-credit USD 49
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Professional Skills: Decision-Making and Problem-Solving

About this course

Effective decision-making is a core skill in every professional’s toolkit. Whether you're leading teams, managing projects, or navigating complex challenges, this specialization empowers you to approach decisions with structure, confidence, and purpose. The Decision-Making and Problem-Solving specialization—built with Brent Scholar, EdD, Assistant Teaching Professor at the School of Applied Professional Studies, CISA—explores ethical frameworks, risk assessment, and data-informed approaches for both individual and group decision-making. You’ll learn how to reduce bias, weigh alternatives, and apply decision models to real-world situations. From everyday work choices to high-stakes leadership dilemmas, this program prepares you to make sound, defensible decisions that drive results. This specialization is designed for: Professionals seeking to improve judgment and leadership skills Managers and team leads responsible for group decisions Business analysts, consultants, and project managers Individuals pursuing career advancement through decision-making mastery Anyone wanting to make more confident, values-based decisions

What you'll learn

  • Apply structured decision-making frameworks to professional scenarios
  • Identify and reduce cognitive biases in individual and group decisions
  • Use ethical frameworks to evaluate decision alternatives
  • Conduct risk assessments for business decisions
  • Facilitate group decision-making processes
  • Apply data-informed approaches to problem-solving

Course objectives

  • Improve judgment and leadership capabilities through systematic decision-making
  • Build confidence in making defensible, values-based decisions
  • Develop skills for managing both routine and high-stakes professional choices

Skills you'll gain

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