Retail and Omnichannel Management

edX MOOC / Non-credit USD 448.2

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Retail and Omnichannel Management

About this course

Retail and Omnichannel Management explores the fundamental principles of managing retail operations across multiple channels. The course emphasizes creating seamless customer experiences and understanding the interplay between physical and digital environments. Participants will gain insights into strategic decision-making that enhances customer engagement and drives business performance.

Skills you'll gain

customer experience digital marketing consumer behavior data analysis e-commerce retail operations business performance retail management omnichannel strategy operational strategy

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