Salesforce Agentforce Masterclass: Hands-on Guide
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About this course
This course serves as a thorough guide to Salesforce Agentforce, tailored for professionals eager to move beyond theory and develop actionable AI solutions. It's particularly beneficial for Salesforce Admins, Developers, Architects, and Consultants, helping you grasp the practical application of Agentforce in various real-world scenarios. Throughout the course, you’ll engage in hands-on projects, ultimately allowing you to create AI-powered agents and automations that address real business needs.
What you'll learn
- understand AI fundamentals and prompt engineering
- navigate Agentforce architecture and the Einstein Trust Layer
- create custom actions using Flow and Apex
- develop multi-channel agents for different platforms
- build a balance transfer agent using Agent Script
Course objectives
- design and build AI-powered agents
- develop automation solutions for case management
- implement user interfaces with custom Lightning types
Skills you'll gain
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