ServiceNow CIS CSM - Customer Service Management

Recommended Knowledge: Certified System Administrator, Six (6) months field experience participating in implementing ServiceNow CSM ServiceNow Certified Implementation Specialist – CSMCSM Exam SpecificationThe ServiceNow Certified Implementation Specialist – CSM Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become a ServiceNow CSM Implementation SpecialistExam Purpose The ServiceNow Certified Implementation Specialist – CSM Professional exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow CSM Professional application.Exam Audience The ServiceNow Certified Implementation Specialist – CSM Professional exam is available to ServiceNow customers, partners, sales engineers, employees, and others interested in becoming a ServiceNow CSMCertified Implementation SpecialistExam Preparation Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.Exam Scope Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam. The following table shows the learning domains, weightings, and sub-skills measured by this exam and the percentage of questions represented in each domain. The listed subskills should NOT be considered an all-inclusive list of exam content.05%   Engagement Methodology and Project Planning60%   Customer Service Manage