ServiceNow System Administrator (CSA) Practice Tests - 2025

About the ServiceNow Certified System Administrator (CSA) ExamThe ServiceNow Certified System Administrator exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow system.Successfully passing the Certification exam also establishes a set of skills necessary to continue on additional ServiceNow Certification paths. It is a prerequisite for advanced courses.The practice exams cover the following areas of ServiceNow:1. Platform Overview and Navigation - (7%)ServiceNow Platform overviewPlatform capabilities and servicesThe ServiceNow InstanceNext Experience Unified Navigation2. Instance Configuration - (11%)Installing applications and pluginsPersonalizing/customizing the instanceCommon user interfaces in the Platform3. Configuring Applications for Collaboration - (20%)Lists, Filters, and TagsList and Form anatomyForm ConfigurationForm templates and saving optionsAdvanced Form ConfigurationTask ManagementVisual Task Boards (VTBs)Visualizations, Dashboards, and Platform AnalyticsNotifications4. Self Service & Automation - (20%)Knowledge ManagementService CatalogWorkflow StudioVirtual Agent5. Database Management - (27%)Data SchemaApplication/Access ControlImporting DataCMDB and CSDM6. Data Migration and Integration (15%)UI PoliciesBusiness Rul