Simulation of Call Centre Operations Using R Simmer

Coursera MOOC / Non-credit USD 9.99

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Simulation of Call Centre Operations Using R Simmer

About this course

Introduction To Call Centre Simulation Process Create Statistical Variables Required For Simulation Define Trajectories for Call Centre Departments Define Teams, Resources & Arrivals of Calls Run Call Centre Simulation & Store Results Plot Charts & Interpret Simulation Results

What you'll learn

create statistical variables for simulations
define call center department trajectories
allocate resources for call handling
run call center simulations
analyze and interpret simulation results

Skills you'll gain

resource allocation data visualization statistical analysis performance metrics r programming workflow optimization operations research call center simulation Simmer efficiency improvement

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