This course offers a practical look into Total Quality Management (TQM) from its origins to its current-day applications across various industries. You'll learn how TQM can be used to enhance processes and customer satisfaction, covering foundational concepts like leadership in quality improvement and the importance of feedback systems. Additionally, the course introduces Lean principles and techniques such as Kanban and Just-in-Time manufacturing that can help streamline operations and reduce waste.
What you'll learn
understand the evolution and importance of TQM
apply customer feedback systems to enhance quality
implement Lean techniques like Kanban and Just-in-Time
adapt TQM principles across different industries
Course objectives
to provide a foundational understanding of TQM and Lean principles
to equip students with practical tools for quality improvement
to help students implement TQM in real-world scenarios