This course provides insights into the power of word-of-mouth marketing and how to harness it effectively. You'll explore various psychological principles that motivate customers to share their positive experiences, which can lead to increased trust and sales. With updates including practical case studies and new lectures, you'll stay informed about the latest in this dynamic field.
What you'll learn
understand the principles of word-of-mouth marketing
identify factors that drive customer referrals
analyze the monetary value of word-of-mouth
develop strategies to encourage customers to share their experiences
Course objectives
to enhance understanding of behavioral science related to marketing
to equip students with actionable strategies for word-of-mouth marketing