Building an Experience Management Program
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About this course
Experience Management (XM) allows organizations to understand human beings and design experiences that meet their needs. This course covers the core competencies and skills required to lead a successful XM program and includes tools, frameworks, and real-world examples you can use to shape your efforts.
What you'll learn
- understand core competencies of experience management
- design experiences based on user needs
- utilize tools and frameworks for XM
Skills you'll gain
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