Create a services customer satisfaction process

Coursera MOOC / Non-credit USD 9.99

Enroll now →

Create a services customer satisfaction process

About this course

In this 1-hour long project-based course, you will learn how to map your customer interactions, align marketing and service opportunities, design a process for achieving and measuring customer satisfaction. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

What you'll learn

map customer interactions
align marketing and service opportunities
design a customer satisfaction process
measure customer satisfaction

Skills you'll gain

customer interaction service design customer feedback process mapping customer satisfaction marketing alignment satisfaction measurement

Related courses

CPMAI Exam: 570+ Updated Practice Questions for 2026

إدارة مخاطر المشروعات والتغييرات التي تطرأ عليها

Proyecto Final de Éxito Profesional

Professional Scrum with Kanban (PSK 1) 2025 : Practice Test

Manage Project Resources

Agile Project Management

Systems Engineering and Program Management

Agile Leadership

Course details are provided by the platform and may change — always confirm on the provider's site. Links may be affiliate links.