About this job
Key Responsibilities Deliver technical support via calls, email, and chat Troubleshoot: VoIP systems (IP Voice, Bicom, IPECS, 3CX, Yeastar) Hardware (Yealink, DECT, headsets) Connectivity (Broadband, Mobile Broadband, Leased Lines) Networks (routers, switches, Wi-Fi, LAN) Own and manage faults through to resolution within SLA Liaise with suppliers and IT teams to resolve issues Escalate complex faults and assist with outage management Participate in ongoing product training Requirements Matric …