Design Thinking: Empathizing to Understand the Problem

edX MOOC / Non-credit USD 337
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Design Thinking: Empathizing to Understand the Problem

About this course

Learn how to identify and understand product or business problems through active listening, empathy and user-focused research.

What you'll learn

  • identify key user needs
  • conduct user-focused research
  • apply empathy in problem framing

Course objectives

  • enhance active listening skills
  • develop user-centric problem identification techniques

Skills you'll gain

active listeningproblem solvingdesign thinkingstakeholder engagementuser researchproduct developmentresearch methodsinnovationuser needsempathy

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