AI for Customer Service Professionals

edX MOOC / Non-credit USD 55
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AI for Customer Service Professionals

About this course

Transform customer support with AI. Learn to implement chatbots, analyze sentiment, automate ticketing, and boost CSAT—without deep technical skills.

What you'll learn

  • implement chatbots
  • analyze sentiment
  • automate ticketing
  • boost customer satisfaction (CSAT)

Skills you'll gain

sentiment analysiscustomer serviceai applicationsno-code aichatbotscustomer satisfactionservice improvementticketing automationcustomer support technology

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