Qassim University

What you'll study

This diploma combines foundational ICT knowledge with applied technical skills. You will study topics including hardware maintenance, operating systems administration, user support and customer service, basic networking, and software installation and troubleshooting. The programme typically covers modules such as:

• Fundamentals of Information Technology – introduction to computer architecture, operating concepts and basic software tools.
• Computer Hardware and Peripheral Maintenance – assembly, diagnostics, repair and preventive maintenance of PCs and peripherals.
• Operating Systems – installation, configuration and administration of common desktop operating systems and user account management.
• Networking Essentials – basic network topologies, cabling, IP addressing and common troubleshooting techniques.
• Software Installation and Troubleshooting – application deployment, compatibility issues and patch management.
• IT Customer Support and Communication – helpdesk procedures, ticketing systems and professional communication with end users.
• Security Fundamentals – basic measures for securing endpoints, understanding malware and best-practice policies for small networks.
• Practical Workshops and Lab Sessions – hands-on exercises in dedicated computer and networking labs to reinforce technical skills.

The programme emphasises practical assessment, lab work and project-based learning. Some pathways may offer short workplace training or industry-linked practical placements to provide real-world experience.

Entry requirements

Admission is generally for applicants holding a secondary school certificate (Tawjihiyah) or an equivalent high-school diploma from an approved institution. Candidates should demonstrate a satisfactory level in mathematics and basic science subjects. Additional requirements may include:

• Passing an entrance interview or practical test where applicable.
• Proficiency in Arabic for instruction; basic English literacy is advantageous because many technical resources and documentation are in English.
• For holders of vocational or technical high-school qualifications, relevant practical experience may be considered for admission.

Specific faculty or college admissions offices at Qassim University publish the official criteria, and prospective students should consult them for precise eligibility details.

Career prospects

Graduates of the Diploma in Technical Support enter the workforce as skilled support professionals in public and private sectors. Typical roles include:

• IT Support Technician / Helpdesk Analyst
• Desktop Support Specialist
• Network Support Assistant
• Field Service Technician for hardware and peripherals
• Systems Support Assistant in small and medium enterprises

Graduates often progress by obtaining industry certifications (for example vendor-recognised entry-level credentials) and accumulating practical experience. With further study or on-the-job progression they can move into network administration, system administration or specialised IT roles.

Why study at Qassim University

Qassim University offers a vocationally oriented diploma with access to modern computer and networking laboratories and applied teaching designed for immediate workplace relevance. The university’s colleges collaborate with technical departments to deliver instructors who combine academic knowledge with practical experience. Students benefit from campus facilities, hands-on workshops and opportunities to engage in short practical placements that connect study to local employers. The programme is well suited to those seeking a focused, skill-driven qualification that leads directly to entry-level positions in IT support and related fields.